I believe a lot of consultant faced the situation before, where client or key user just want everything to be automated, including the "Print" button of the summary report. It is fair of these request as client is paying for better solutions for their daily works, but in my opinion, "People" is always key factor of an effective and efficient system. In another words, system is a tools for people to deliver better quality of outcome in works.
Think about from example below,
We might have fantastic material and ingredient for food ('system'), however, a fantastic food still depend on effort and skill from a chef ('people'), to "integrate" all material into better outcome
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This Post is to cheer up all my co-workers and friends, when user intend to ignore themselves in system, do not feel sad, but we should bring them back for better outcome.
-- When all the solution is for people, shouldn't people is a key for solutions?--
...this really thru if you see those Japanese way of doing quality control in the restaurant franchise...everything is prepared in exact proportion and preset cooking time etc.
ReplyDeleteYea, with a better equipment and QC system, they perform better than others
DeleteI didn't know u r good in cooking. I thought Karen is the Master Chef! So, back to KL, both of u cook for me please! I be the judge who is the Master Chef!
Deletehehe, Eason and you are always welcome ^_^
DeleteThanks for sharing your experience here Miao Siang..I totally agreed with you that "People" is always key factor of an effective and efficient system. ^.^
ReplyDelete